Sentinel Limousine & Coach

We found our driver, Robert, extremely professional. Good driver, too. Easy communication with the company as well. I would recommend.

WE DECIDED TO GET A PARTY BUS VS 2 LIMOS SINCE WE LIVED NEAR CHURCH SO HAD ENOUGH TIME TO DO SO. THE BUS WAS AMAZING, CLEAN, AND HIGH TECH. THE BUS ARRIVED AT MY HUSBAND'S PARENTS HOUSE EARLY AS WELL AS MY HOME. NO PRESSURE WONDERING IF WE WERE GOING TO BE LATE. THE DRIVER WAS NICE AS WELL. WE GOT SUCH A GOOD DEAL ON THE CONTRACT, SO IT WAS WITHOUT A DOUBT WORTH IT! I HIGHLY RECOMMEND!

we had a great experience with them. The limo was beautiful & the driver was very professional.

We used Sentinel as a shuttle for our guests from the hotel to the venue. We had 2 contracts with times, pick up locations, and runs. The shuttle didn't show up at 10pm to pick our guests up after the reception. They said that the shuttle was at the hotel waiting for people until 11pm. It clearly stated in the contract to start at the venue. Common sense as well... it's after a wedding, why would people be at the hotel and not at the venue and why would you wait an HOUR until decided to go to the venue. So we had our tired and elderly guests waiting an hour to be picked up. Needless to say, we were not happy with this situation since the sole purpose of the shuttle was to make our guests more comfortable. When we contacted Sentinel, we spoke with Gail. Do not insult our intelligence by trying to tell us that it was a misunderstanding between us and the company. IT'S IN THE CONTRACT. It was a confusion between Sentinel and their driver. We asked for the time the shuttle was not there to be prorated. They stated that they could only give us 60 dollars back because the rate was so good. I'm sorry but we paid for a SERVICE and you did not deliver. We have not received ANY refund to date. Couples beware. Would I use this company again, no. But I wanted to be fair and not give this company 1 stars across the board since the first shuttle went smoothly. Update: received refund via credit card dispute. Also, we found out 6 months after our wedding that their coach carrying our guests hit an overhang at our venue (they were recommended by the venue) and the sunroof glass shattered and came crashing down on them. I have now demoted them to a 1/5 after hearing this horrific incident from our guests.

We used Sentinel as a shuttle for our guests from the hotel to the venue. We had 2 contracts with times, pick up locations, and runs. The shuttle didn't show up at 10pm to pick our guests up after the reception. They said that the shuttle was at the hotel waiting for people until 11pm. It clearly stated in the contract to start at the venue. Common sense as well... it's after a wedding, why would people be at the hotel and not at the venue and why would you wait an HOUR until decided to go to the venue. So we had our tired and elderly guests waiting an hour to be picked up. Needless to say, we were not happy with this situation since the sole purpose of the shuttle was to make our guests more comfortable. When we contacted Sentinel, we spoke with Gail. Do not insult our intelligence by trying to tell us that it was a misunderstanding between us and the company. IT'S IN THE CONTRACT. It was a confusion between Sentinel and their driver. We asked for the time the shuttle was not there to be prorated. They stated that they could only give us 60 dollars back because the rate was so good. I'm sorry but we paid for a SERVICE and you did not deliver. We have not received ANY refund to date. Couples beware. Would I use this company again, no. But I wanted to be fair and not give this company 1 stars across the board since the first shuttle went smoothly.

We rented a towncar to bring my husband and I from our ceremony to the reception, about a 45 minute ride. Working with the company over the phone was great; they were extremely helpful with working out the timing. Our driver was courteous and pleasant. He gave us a very smooth ride.

Great limo company! Very professional and arrived on time! The limo bus was clean and fit all 25 of our wedding party! Thank you!

Sentinel was very nice and the limo was clean and nice.

Fast, on time, extremely accomodating, best prices in R.I., very professional driver.

Great Job!!!